Service Delivery Reform: Enhancing Service Delivery to Milpitas Community
Background – Community Service Area
The Community Development Service Area, which consists of Planning, Building And Housing, Engineering – Land Development, Public Works – Utilities Engineering, Fire Prevention, and Economic Development, is responsible for providing the following services: long-range planning; planning entitlement; zoning; community outreach; permit applications; planning reviews; issuing permits; performing inspections.
These divisions and departments are some of the busiest and most visible service providers and have high business volume. Their annual workload for 2017-2018 included:
Analysis – Scope of Work – Outcomes
On July 27, 2018, the City issued a Request for Proposal to Perform a Service Delivery Fee Study. Matrix Consulting Group was selected as the most qualified firm to complete the scope of work. The process will begin in November 2018 and require approximately seven months to complete.